The 4* Louis Fitzgerald Hotel is currently recruiting for a full-time Reservations / Switchboard Operator to work alongside our reservations team answering and transferring all calls, Responds to customer questions regarding the hotel, in-house facilities, and local events
This role is 5/7 days to include some weekends, working from approximately 11 to 7.30pm.
Tasks, Duties and Responsibilities
· Provides courteous service to customers by operating the switchboard according to standards
$ads={1}
· Communicates clearly and courteously
· Demonstrates fluency in the use of equipment
· Transfers incoming calls promptly to the appropriate extension
· Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them
· Responds to customer questions regarding the hotel, in-house facilities, and local events
· Provides courteous, prompt, and accurate inter-hotel communications to staff and customers
· Takes and delivers accurate and complete messages
· Follows established hotel security and safety policies as required
· Identifies and forwards incoming customer mail, packages, and messages promptly
· Prepares lists and reports as requested
· Checks the daily arrival list
· Work closely with the reservations team
Ability to commute/relocate:
- Dublin, CO. Dublin D22 X5N7: reliably commute or plan to relocate before starting work (required)
Job Type: Full-time
Salary: From €12.00 per hour
Benefits:
- Bike to work scheme
- Company events
- Flexitime
- Food allowance
- On-site parking
Schedule:
- 8 hour shift
- Flexitime
- Weekend availability
Ability to commute/relocate:
- Dublin, CO. Dublin D22 X5N7: reliably commute or plan to relocate before starting work (required)
Work Location: In person
